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Refund policy

We hope you are pleased with your new gardening tools and accessories, but if for any reason you need to return your purchase please send your items to the following address, up to 30 days after they have been delivered to you. Please note that bespoke, made to order items such as our Recycled Pallet Herb Planters are unable to be returned.

Please be sure to include your order note in the parcel, and a reason why you are returning the item. We don't yet offer a free returns option, but we recommend you send your return to us through a tracked service, and keep hold of your proof of postage. Once it arrives to us, it can take up to 1 week to process your return, after which we will send you an email confirmation.

For any questions regarding returns please email florist@stormflowerslondon.com with details.

Returns:
Storm Flowers Garden 
The Clock Tower, St Anne's Church
55 Dean Street, London, W1D 6AF

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General:

All orders OUTSIDE UK will get 20% UK VAT refunded after you place your order. 🪴✨

🌵 We send all our parcels with Royal Mail to avoid putting more vehicles on the road.

🌵Free shipping on all UK orders over £50

🌵£3.99 shipping on all UK under £50

🌵All orders are dispatched within 2 business days.

🌵All orders are sent tracked and signed.

🌵You will receive a tracking number with your order confirmation when your parcel is on the way!

UK:

Shipping Cost: £3.99 for orders under £50

Time: Delivery should normally take 2 business days

Please note Royal Mail International orders to EU and Rest of World are currently experiencing some delays which may increase the delivery time of your order

EU:

Shipping Cost: £10  

Time: Delivery should normally take 4-5 business days and a signature for receipt will be required. 

Customers are responsible for any local import taxes or duties. We are working urgently on a solution to this.

Rest of World:

Shipping Cost: £25

Time: 5-7 days after dispatch, we will let you know if this is longer.

Customers are responsible for any local import taxes or duties. We are working urgently on a solution to this.

 

Any questions? Just email us at florist@stormflowerslondon.com

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